I am outside the US/canada. How can I ship my figures to you?
Please mail us your minis by airmail registered post (NOT sea mail). It is quite safe (since 2005, we have never had a registered airmail package not reach us) and we have found it to average out to being the cheapest option for shipping.
Please DO NOT use DHL, FedEx, or UPS, as customs will detain any and all packages by them, and the clearing charges are much, much higher as these services have their own clearing agents who honestly don't care how much it costs you.
The address to mail to is:
Navin Weeraratne
Paintedfigs.com
41 Pirivena Road
Mount Lavinia, 10370
SRI LANKA
Please ask about our US shipping hub as well, which, even for those outside the US, can be a better option to mail through.
What happens to my figures after I mail them?
They will arrive in Sri Lanka and probably be detained by customs. They will send us a notification to clear the package, and then we head down there to pick them up. This used to be rather complicated and asinine, but now they know us pretty well and they are less asinine.
When the package is cleared and in our hands, we will send you an email notification that your package has arrived in the studio.
Do you offer shipping insurance?
As long as we are sending by either EMS speed post or regular registered mail, we guarantee the safety of, at no extra charge:
Your minis (out of print figures not covered)
Your paint jobs
Your shipping fees for the ride back to you
In the unlikely event that your package goes missing, you will need to obtain proof from your nation's mail service that the registered package was lost.